From machine learning-based enhancements to existing solutions to products fostering improved customer interactions and collaboration, the 62 companies that submitted entries for this year’s Best of Enterprise Connect Award showcase the explosion of innovation taking place in enterprise communications and collaboration. No Jitter Roll: Five for Friday Beth Schultz June 14, 2019 A look at news from Slack, Symphony, Intel, Nureva, and PGi BestofEC_logo_774.png Optanix: The Optanix Platform uses advanced analytics and intelligence to provide predictive and proactive full-stack monitoring and management of IT infrastructure and servicesNoble Systems: Noble Conversations Analytics Now applies real-time speech analytics to live customer interactions and provides immediate feedback to agents and managersOmilia: Version 9.0 of Omilia’s Natural Language Understanding and Dialog Management Platform provides customer care voice and chatbots with conversational user interfaces for enterprise contact centersVoximplant: For automated customer service, Dialogflow Connector integrates telephony with a machine learning-powered backend built with Google Dialogflow Amazon Web Services (AWS): A machine learning-based solution addition to the Amazon Connect contact center serviceCisco: The AI-driven Cisco Webex Room Kit Mini for huddle spaces provides “cognitive collaboration” intelligence that optimizes how Webex Meetings participants interact and form relationships, available to all through mass scale deploymentCounterPath: Bria Teams is a subscription-based cloud service that unifies team communications and collaboration on desktops and mobile devicesMicrosoft: Microsoft Teams for firstline employees and new workspacesMio: Mio synchronizes real-time messaging between Slack, Microsoft Teams, and Cisco Webex Teams for seamless workplace communicationsPlantronics-Polycom: Polycom Studio is a plug-and-play video bar that marries high-quality audio and video with USB connectivity for video collaborationTalkdesk: The Enterprise Cloud Contact Center Winter 2019 release adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service SDK, all powered by a new AI layer, Talkdesk IQ If you haven’t yet registered for Enterprise Connect, coming to Orlando, Fla. March 18 to 21, save by doing so today with this special deal. Register using the code NJPOSTS to receive $200 off the Early Bird Rate, or a free Expo Plus Pass. I’m looking forward to seeing you there!Tags:News & ViewsBest of Enterprise ConnectAIDeviceInnovationUpgradeIndustry NewsAI & AutomationCloud CommunicationsContact Center & Customer ExperienceMessagingVendor NewsVideo Collaboration & A/V Articles You Might Like We have five finalists for the Best Application of AI Category Award. In addition to AWS’s submission for a machine learning-based addition to its Amazon Connect contact center service, as noted above, the four other finalists are: Finalists for the Best Upgrade to an Existing Product Category Award are Microsoft, AWS, and Talkdesk, for their respective entries under consideration for the overall award. Phil Edholm, president and founder, PKE ConsultingRobert Harris, president, Communications AdvantageIrwin Lazar, vice president and service director, Nemertes ResearchMelissa Swartz, founder, Swartz Consulting Dish Networks Gets a Bone in Sprint, T-Mobile Merger OK Michael Finneran July 30, 2019 A fantasy solution for a fanciful concern clears the way for Sprint, T-Mobile combo — please let it go through, for safety’s sake! For the Best Innovation for Collaboration Category Award, the two finalists are Microsoft, for its Teams solution for firstline employees, and Mio, for its product synchronizing real-time messaging applications. These products also are in contention for the overall Best of Enterprise Connect Award, as noted above. Among this record pool of entries, some stood out above the rest to our judges, who have narrowed down their choices to seven finalists for the overall award. The companies and products — some publicly announced and others still under wraps — competing in the final judging round are: Finally, for the Best Communications/Collaboration Device Category Award, we have four finalists. In addition to overall award finalists Cisco, for its Webex Room Kit Mini with intelligence, and Plantronics-Polycom, for its plug-and-play video bar Polycom Studio, the two others are: Avaya Taps RingCentral in UCaaS Partnership Beth Schultz October 03, 2019 Deal includes RingCentral’s $500 million investment in Avaya. Breaking Out the CategoriesIn addition to selecting an overall Best of Enterprise Connect Award winner, this year we’ll be naming winners of four Category Awards for which exhibitors could submit their entries for consideration. These are: Best Application of AI, Best Innovation for Collaboration, Best Upgrade to an Existing Product, and Best Communications/Collaboration Device. Kaptivo: When attached to conference room whiteboards, the Kaptivo device captures and digitizes content in real-time for simultaneous sharing in video conference callsLifesize: The Lifesize Icon 700 video conferencing system offers 4K video quality and full-motion 4K content sharing with ultra-clear audio Join Us at Enterprise ConnectFollowing the final judging round, we’ll be announcing winners of the overall Best of Enterprise Connect Award, as well as the winners for the individual Category Awards, from the mainstage at Enterprise Connect, on Tuesday, March 19, following the Chairman’s Welcome Address. To determine the overall award finalists, our four Best of Enterprise Connect judges individually rated entrants based on factors like technology advancement/innovation/differentiation, scope/reach, relevancy for large/midmarket enterprises, pricing, and business impact. This year, the judging panel comprises: Avaya & RingCentral: Does This Alliance Make Sense? Zeus Kerravala October 04, 2019 While the benefits for RingCentral are clear, that’s not so easily said about Avaya. Join us at Enterprise Connect, where these and roughly 180 other enterprise communications and collaboration companies will be on the exhibit floor. And don’t miss out on the learning opportunities available in the Enterprise Connect conference program, which comprises more than 60 sessions across nine topic tracks — AI & Speech Technologies, Cloud Communications, Contact Center & Customer Experience, Embedded Communications & APIs, Management & Security, Strategic Leadership (new!), Team Collaboration Tools & Workspaces, Unified Communications, and Video Collaboration & A/V — as well as our one-day, forward-looking conference-within-a-conference, “Communications & Collaboration 2022,” back by popular demand for the third year running. One Way or Another, Sprint Needs Out of Purgatory Michael Finneran June 19, 2019 For enterprise customers, the benefits of a T-Mobile/Sprint combination are clear, but the politics remain incomprehensible. This year, our Best of Enterprise Connect Award program is bigger and better than ever. Not only did we have more companies participating than ever before — nearly a third of all exhibitors slated to participate in the Enterprise Connect 2019 Expo in March — but we have more finalists to spotlight, thanks to an expanded program that features the addition of four Category Awards. See All in Industry News » Log in or register to post comments

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